About Us
Our Mission
Quality Service for Quality Life
At West Texas Centers, our mission is to provide quality services that empower individuals, strengthen families, and improve lives. We are committed to supporting the mental health and well-being of the individuals and communities we serve with dignity, compassion, and respect.
Our Vision:
To create a superior system of care that meets the unique needs of every individual through quality services, meaningful partnerships, integrity, mutual respect, and compassion.
A Message of Encouragement:
Our Vision:
To create a superior system of care that meets the unique needs of every individual through quality services, meaningful partnerships, integrity, mutual respect, and compassion.
A Message of Encouragement:
“Remind yourself regularly that you are better than you think you are. Successful people are not superhuman. Success does not require a super intellect. Nor is there anything mystical about success. And success isn’t based on luck. Successful people are just ordinary folks who have developed belief in themselves and what they do. Never—yes, never—sell yourself short.”
— David J. Schwartz
We’re Here to Help:
You don’t have to face life’s challenges alone. West Texas Centers is here to help connect you with support and services when you need them.
Need help or have questions?
Call our 24/7 Crisis Hotline: 1-800-375-4357
Our team is here to help you find support, guidance, and care.
Who is West Texas Centers?
Serving Our Communities. Supporting Lives. Strengthening Futures.
West Texas Centers (WTC) is a community-based provider of mental health, intellectual and developmental disabilities (IDD), and Early Childhood Intervention (ECI) services across West Texas. We are committed to helping individuals and families access quality care and support that promotes independence, well-being, and an improved quality of life.
Established on March 1, 1997, West Texas Centers serves as the designated local authority for mental health and intellectual and developmental disabilities services within its designated service area, as provided under Chapter 534 of the Texas Health and Safety Code. Our work is guided by a commitment to quality services, individualized support, community partnerships, integrity, and compassion.
Services That Make a Difference
West Texas Centers provides a wide range of services designed to meet the unique needs of the individuals and families we serve.
Mental Health Services:
Support for individuals experiencing mental health challenges, including access to treatment, recovery-oriented services, and crisis support.
Intellectual and Developmental Disabilities (IDD) Services:
Services and supports that help individuals with IDD increase independence and participate in their communities.
Services and supports that help individuals with IDD increase independence and participate in their communities.
Early Childhood Intervention (ECI): Through our Little Lives ECI program, we provide early intervention services for eligible children from birth through age three, supporting their development and helping families access the resources they need.
Proudly Serving 23 West Texas Counties
Our service area includes Andrews, Borden, Crane, Dawson, Fisher, Gaines, Garza, Glasscock, Howard, Kent, Loving, Martin, Mitchell, Nolan, Reeves, Runnels, Scurry, Terrell, Terry, Upton, Ward, Winkler, and Yoakum counties.
Little Lives ECI proudly serves the following 23 counties:
Andrews, Borden, Cottle, Crane, Fisher, Glasscock, Haskell, Howard, King, Knox, Loving, Martin, Mitchell, Nolan, Reagan, Reeves, Scurry, Stonewall, Terrell, Throckmorton, Upton, Ward, and Winkler.
With approximately 35 service locations throughout our region, West Texas Centers works to make care and support accessible to the communities we serve.
Our Team Make the Difference
Our team of approximately 330 dedicated staff members works every day to support more than 2,300 individuals across our service area. Through compassionate care, individualized services, and collaboration with families and community partners, we strive to help people reach their goals and live meaningful lives.
Our Administrative Office
West Texas Centers’ administrative office is located at:
Local offices and service locations are established throughout our service area to help connect individuals and families with the support they need.
We’re Here for You
Whether you are seeking mental health services, support for an individual with an intellectual or developmental disability, or early intervention services for a young child, West Texas Centers is here to help you navigate your options.
Need immediate crisis support? Call our 24/7 Crisis Hotline at 1-800-375-4357.
Explore our services or contact your local office to learn more about how West Texas Centers can support you and your family.
Local Planning
As part of West Texas Centers MH/IDD’s Local Planning process, we create two local planning documents. CLSP Consolidated Local Service Plan and the LPND Local Provider Network Development Plan
Planning Together for Better Services
West Texas Centers (WTC) is committed to providing quality mental health and intellectual and developmental disabilities (IDD) services that respond to the needs of the communities we serve.
Our local planning process helps identify community needs, establish priorities, strengthen partnerships, and guide the development and delivery of services throughout our service area.
As the Local Mental Health Authority (LMHA) and Local Intellectual and Developmental Disability Authority (LIDDA), West Texas Centers develops planning documents that support these efforts:
Our local planning process helps identify community needs, establish priorities, strengthen partnerships, and guide the development and delivery of services throughout our service area.
As the Local Mental Health Authority (LMHA) and Local Intellectual and Developmental Disability Authority (LIDDA), West Texas Centers develops planning documents that support these efforts:
Consolidated Local Service Plan (CLSP)
The Consolidated Local Service Plan (CLSP) outlines local service needs, priorities, and planning activities for West Texas Centers in its roles as the LMHA and LIDDA.
Community involvement is an important part of this process. WTC works with individuals receiving services, family members, community stakeholders, and other partners to gather input and identify opportunities to improve services. Feedback helps inform local planning priorities and service development.
Community involvement is an important part of this process. WTC works with individuals receiving services, family members, community stakeholders, and other partners to gather input and identify opportunities to improve services. Feedback helps inform local planning priorities and service development.
Local Provider Network Development Plan (LPND)
The Local Provider Network Development Plan (LPND) describes West Texas Centers’ approach to developing and maintaining its provider network.
The plan considers local needs and priorities while supporting access to qualified service providers and promoting choice for the individuals and families we serve.
The plan considers local needs and priorities while supporting access to qualified service providers and promoting choice for the individuals and families we serve.
Planning and Quality Resources
The following documents provide additional information about West Texas Centers’ planning, provider network, quality management, and contracted services.
FY25 Consolidated Local Service Plan (Form O): View Document (PDF)
FY26 Local Provider Network Development Plan: View Document (PDF)
FY26–FY27 Quality Management Plan: View Document (PDF)
FY26 WTC Contracts List: View Document (PDF)
Corporate Compliance
West Texas Centers (WTC) is committed to providing quality care and services while conducting business ethically and complying with applicable state and federal laws, regulations, and organizational policies.
We encourage employees, individuals receiving services, family members, providers, and community members to report concerns regarding potential compliance violations. Reporting concerns helps us maintain accountability, protect the rights of those we serve, and support the integrity of our services.
We encourage employees, individuals receiving services, family members, providers, and community members to report concerns regarding potential compliance violations. Reporting concerns helps us maintain accountability, protect the rights of those we serve, and support the integrity of our services.
How to Report a Compliance Concern
If you have a concern regarding WTC's compliance with state or federal laws, regulations, or applicable policies, you may contact the WTC Compliance Officer at either of the following numbers:
Compliance Officer: 432-264-3267
Additional Contact Number: 432-935-3833
You may also submit your concern using our Online Compliance Reporting Form.
Compliance Officer: 432-264-3267
Additional Contact Number: 432-935-3833
You may also submit your concern using our Online Compliance Reporting Form.
How to Report a Compliance Concern
WTC takes compliance concerns and the privacy of individuals who report them seriously. You may choose to submit a report anonymously.
If you choose to remain anonymous, please provide as much detailed information as possible, including what occurred, when and where it occurred, and any other relevant information. Because we will not have your contact information, we may be unable to request clarification or additional details.
Reports submitted without contact information will be reviewed and investigated to the extent possible based on the information provided.
If you would like WTC to contact you regarding your report, please include your contact information. Information will be handled in accordance with applicable privacy requirements and WTC policies.
Help Us Maintain the Highest Standards
Every concern matters. By reporting suspected compliance issues, you help West Texas Centers promote ethical practices, accountability, and quality services for the individuals and communities we serve.
Have a compliance concern? Contact the WTC Compliance Officer or submit an online compliance report.
If you choose to remain anonymous, please provide as much detailed information as possible, including what occurred, when and where it occurred, and any other relevant information. Because we will not have your contact information, we may be unable to request clarification or additional details.
Reports submitted without contact information will be reviewed and investigated to the extent possible based on the information provided.
If you would like WTC to contact you regarding your report, please include your contact information. Information will be handled in accordance with applicable privacy requirements and WTC policies.
Help Us Maintain the Highest Standards
Every concern matters. By reporting suspected compliance issues, you help West Texas Centers promote ethical practices, accountability, and quality services for the individuals and communities we serve.
Have a compliance concern? Contact the WTC Compliance Officer or submit an online compliance report.
Medical Records Request
To Request Medical Records please call: 432-264-4250.
Medical Records Fax Phone Number: 432-264-4213
Medical Records Fax Phone Number: 432-264-4213
Are you interested in volunteering?
Volunteer With West Texas Centers
Make a Difference in Your Community
West Texas Centers welcomes individuals who are interested in giving their time, sharing their talents, and supporting the communities we serve. Volunteers can make a meaningful difference by helping us advance our commitment to compassionate care, inclusion, and quality of life.
How to Express Your Interest
If you are interested in volunteering with West Texas Centers, please submit your volunteer inquiry or application to:
West Texas Centers welcomes individuals who are interested in giving their time, sharing their talents, and supporting the communities we serve. Volunteers can make a meaningful difference by helping us advance our commitment to compassionate care, inclusion, and quality of life.
How to Express Your Interest
If you are interested in volunteering with West Texas Centers, please submit your volunteer inquiry or application to:
West Texas Ccenters:
Attn: Volunteer Coordinator
Address: Human Resources 409 Runnels Big Spring, Texas 79720
Phone: 432-264-6610
Once your information is received, a member of our team will contact you to discuss your interests, availability, and potential volunteer opportunities. We will work with you to identify ways your time and talents may best support our organization and the individuals we serve.
Thank you for your interest in volunteering with West Texas Centers. Your willingness to serve can make a meaningful difference in our community.
Other Resources
Many other resources are available to assist you in your search for information. Please feel free to use our contact page for specific questions regarding WTC services and service area then utilize the links below for additional resources:
- Texas Department of State Health Services
- Texas Department of Aging and Disability Services
- Texas Youth Commission
- Texas Department of Assistive and Rehabilitative Services
- Texas Council of Community Centers
- Advocacy, Inc.
- Mental Health Association in Texas
- Texas Mental Health Consumers
- NAMI Texas
- National Institute of Mental Health
- Substance Abuse and Mental Health Services Administration (SAMHSA)
- Texas Department of State Health Services
- Americans With Disabilities Act Document Center
- Medicare Advantage Plans - Texas
- State of Texas Government Information
- Texas Health and Human Services Commission
- Texas Department of Human Services
- Texas Department of Protective and Regulatory Services
- Texas Juvenile Probation Commission
- The Arc of Texas
- Texas Council for Developmental Disabilities
- Coalition of Texans With Disabilities
- National Alliance for the Mentally Ill (NAMI)
- Depression and Bipolar Support Alliance (DBSA)
- Alzheimer's Association
- American Psychiatric Association
- Office of Inspector General
- National Institute on Aging
Planning and Network Advisory Committee (PNAC)
PNAC
The Planning and Network Advisory Committee (PNAC) plays an important role in helping West Texas Centers (WTC) ensure that services are responsive to the needs of the individuals, families, and communities we serve.
Through its local Board, West Texas Centers appoints, guides, and supports the PNAC. Committee membership includes consumers, family members, community representatives, and liaisons from other departments and programs served by WTC. Some members also serve on their respective Program Committees, bringing forward local concerns, feedback, and recommendations that may have broader implications for the organization.
The PNAC allows individuals and families to share their perspectives, offer input, and contribute to ongoing efforts to improve services and address community needs across West Texas.
Interested in Becoming a PNAC Member?
West Texas Centers welcomes individuals who are interested in contributing their experiences, perspectives, and ideas to help strengthen services and support the communities we serve.
For more information about the PNAC or to inquire about committee membership, please contact:
Amy Vidal
Phone: 432-264-3256
Through its local Board, West Texas Centers appoints, guides, and supports the PNAC. Committee membership includes consumers, family members, community representatives, and liaisons from other departments and programs served by WTC. Some members also serve on their respective Program Committees, bringing forward local concerns, feedback, and recommendations that may have broader implications for the organization.
The PNAC allows individuals and families to share their perspectives, offer input, and contribute to ongoing efforts to improve services and address community needs across West Texas.
Interested in Becoming a PNAC Member?
West Texas Centers welcomes individuals who are interested in contributing their experiences, perspectives, and ideas to help strengthen services and support the communities we serve.
For more information about the PNAC or to inquire about committee membership, please contact:
Amy Vidal
Phone: 432-264-3256
Planning and Network Advisory Committee (PNAC) Members
Central Region
Central Region
East Region
East Region
North Region
North Region
West Region
West Region
At-Large Members
At-Large Members
- Kori Schumpert
- Troy Tompkins
- Carla Lehrmann
- Robert Ortega
- Chris Brown
- Ella Murph
- Alan Harris
- Nickki Alves
- Juan Delgado
- Kelli Mendez
WTC Holiday Schedule
2025 Holiday Schedule
Holiday Schedule
West Texas Centers administrative offices and clinics are closed on the days listed below. Crisis services remain available at all times, including on these dates.
Show year
2025 Holiday Schedule
13 closures| Month | Day | Day of week | Holiday |
|---|---|---|---|
| January | 1 | Wednesday | New Year’s Day |
| January | 20 | Monday | Martin Luther King Day |
| February | 17 | Monday | President’s Day |
| April | 18 | Friday | Good Friday |
| May | 26 | Monday | Memorial Day |
| July | 4 | Friday | Independence Day |
| September | 1 | Monday | Labor Day |
| November | 11 | Tuesday | Veteran’s Day |
| November | 27 | Thursday | Thanksgiving Day |
| November | 28 | Friday | & Following Day |
| December | 24 | Wednesday | Christmas Eve |
| December | 25 | Thursday | Christmas Day |
| December | 26 | Friday | Day After Christmas |
2026 Holiday Schedule
12 closures| Month | Day | Day of week | Holiday |
|---|---|---|---|
| January | 1 | Thursday | New Year’s Day |
| January | 19 | Monday | Martin Luther King Day |
| February | 16 | Monday | President’s Day |
| April | 3 | Friday | Good Friday |
| May | 25 | Monday | Memorial Day |
| July | 3 | Friday | Independence Day |
| September | 7 | Monday | Labor Day |
| November | 11 | Wednesday | Veteran’s Day |
| November | 26 | Thursday | Thanksgiving Day |
| November | 27 | Friday | & Following Day |
| December | 24 | Thursday | Christmas Eve |
| December | 25 | Friday | Christmas Day |
2027 Holiday Schedule
12 closures| Month | Day | Day of week | Holiday |
|---|---|---|---|
| January | 1 | Friday | New Year’s Day |
| January | 18 | Monday | Martin Luther King Day |
| February | 15 | Monday | President’s Day |
| March | 26 | Friday | Good Friday |
| May | 31 | Monday | Memorial Day |
| July | 5 | Monday | Independence Day |
| September | 6 | Monday | Labor Day |
| November | 11 | Thursday | Veteran’s Day |
| November | 25 | Thursday | Thanksgiving Day |
| November | 26 | Friday | & Following Day |
| December | 24 | Friday | Christmas Eve |
| December | 27 | Monday | Christmas Day |
Crisis services do not close. Crisis support is available 24 hours a day, 7 days a week, including on every date listed above. If you need help, call 1-800-375-4357. If there is an immediate, life threatening emergency, call 911, or call or text 988 to reach the Suicide and Crisis Lifeline.