Consumer Rights
Know Your Rights
- Right to accept or deny services
- Right to receive or refuse treatment
- Right to be free from abuse, neglect, and exploitation
- Right to file grievances about the quality or level of services received or not
- Right to receive a copy of your medical records
- Right to view and inspect a copy of your medical records
- Right to limit who may receive a copy of your medical records
- Right to request who has requested a copy of your medical records
- Right to modify/edit your medical record where there is incorrect information
Your Rights Handbooks
Mental Health (MH) Services
Intellectual Developmental Disability (IDD) Services
Rights Protection Officer
The Rights Protection Officer is available to you to address your complaints and grievances.
If you feel that you have been:
If you feel that you have been:
- Treated unfairly
- Denied needed services
- Denied accommodation to meet your special needs
- Unable to resolve a complaint about services with your West Texas Centres MHMR staff person
Minnie Gonzalez, Consumer Rights Officer
Time: 08:00am - 05:00pm
Address: West Texas Centers 319 Runnels Street Big Spring, TX 79720
Phone: (432) 264-3267
Address: West Texas Centers 319 Runnels Street Big Spring, TX 79720
Phone: (432) 264-3267
Disability Rights Officer
Time: 08:00am - 05:00pm
Address: 7800 Shoal Creek Blvd, Suite 171-E Austin, TX 78757
Phone: 1-800-880-4456
Address: 7800 Shoal Creek Blvd, Suite 171-E Austin, TX 78757
Phone: 1-800-880-4456
Behavioral Health Ombudsman
Time: 08:00am - 05:00pm
Address: HHSC – Office of the Ombudsman P.O. Box 13247 MC H-700 Austin, TX 78711-3247
Phone: 1-800-252-8154
TDD: 1-800-538-4870
Address: HHSC – Office of the Ombudsman P.O. Box 13247 MC H-700 Austin, TX 78711-3247
Phone: 1-800-252-8154
TDD: 1-800-538-4870
AMH Client Rights Handbook
Teen’s Bill of Rights
IDD Client Rights Handbook
HCS
TxHML
LIDDA
HIPAA Notice of Privacy Practices