Know Your Rights
- Right to accept or deny services
- Right to receive or refuse treatment
- Right to be free from abuse, neglect, and exploitation
- Right to file grievances about the quality or level of services received or not
- Right to receive a copy of your medical records
- Right to view and inspect a copy of your medical records
- Right to limit who may receive a copy of your medical records
- Right to request who has requested a copy of your medical records
- Right to modify/edit your medical record where there is incorrect information
Your Rights Handbooks
Mental Health (MH) Services
Intellectual Developmental Disability (IDD) Services
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Rights Protection Officer
The Rights Protection Officer is available to you to address your complaints and grievances.
If you feel that you have been:
If you feel that you have been:
- Treated unfairly
- Denied needed services
- Denied accommodation to meet your special needs
- Unable to resolve a complaint about services with your West Texas Centres MHMR staff person
Minnie Gonzalez, Consumer Rights Officer
Time: 08:00am - 05:00pm
Address: West Texas Centers 319 Runnels Street Big Spring, TX 79720
Phone: (432) 264-3267
Address: West Texas Centers 319 Runnels Street Big Spring, TX 79720
Phone: (432) 264-3267
Disability Rights Officer
Time: 08:00am - 05:00pm
Address: 7800 Shoal Creek Blvd, Suite 171-E Austin, TX 78757
Phone: 1-800-880-4456
Address: 7800 Shoal Creek Blvd, Suite 171-E Austin, TX 78757
Phone: 1-800-880-4456
Behavioral Health Ombudsman
Time: 08:00am - 05:00pm
Address: HHSC – Office of the Ombudsman P.O. Box 13247 MC H-700 Austin, TX 78711-3247
Phone: 1-800-252-8154
TDD: 1-800-538-4870
Address: HHSC – Office of the Ombudsman P.O. Box 13247 MC H-700 Austin, TX 78711-3247
Phone: 1-800-252-8154
TDD: 1-800-538-4870
AMH Client Rights Handbook
Teen’s Bill of Rights
IDD Client Rights Handbook
HCS
TxHML
LIDDA
HIPAA Notice of Privacy Practices